How to exchange/return an item? You are entitled to exchange or return an item within 14 days of the date of purchase. You must return the product in its original condition: it cannot be worn, used, modified, washed or damaged and must include the price label and return form. The postal address to which it should be returned is: Entrepôt RODIER ZAC les Portes de l'Oise 1 rue Isaac Newton Porte 10 60230 CHAMBLY You must fill out a return form, available in your client account. Without this form, your request cannot be processed. All returns that do not respect these conditions can be rejected by the brand and will automatically be sent back to you. Time limits and conditions for refunds and exchanges Your product should be processed within 14 days of the date of receipt, the necessary time for the product check to have been processed. You will receive an email confirming its receipt and the processing of your return. Postage and return costs are completely free. Refunds will be transferred according to the payment mode used.